Terms of Service

Last updated: 11 November 2026

About these terms

These terms apply to quotations and roofing work carried out by New Ridge Roofing (Plymouth, Devon, United Kingdom). They form the basis of our agreement with you alongside the written quotation for your job. Where your quotation says something different, the quotation takes priority.

Quotations

Quotations are free and no-obligation. Each quote is prepared for the specific work described in it and is valid for 30 days unless it states otherwise. Work outside the quoted description (for example, extra defects found once a roof is opened up) is quoted separately and only carried out with your agreement.

Our guarantees

We stand behind our workmanship: qualifying work carries a 10-year guarantee. Materials may also carry their own manufacturer guarantees, with the details given with your quote or completion paperwork. Guarantees cover the described work under normal conditions and do not cover damage from storms, misuse or work by others after we finish.

Payments

Payment terms are agreed in writing before work starts. Larger jobs may be scheduled with staged payments. Invoices are due within the period stated on them. We accept bank transfer and other agreed methods.

Access, safety and belongings

We need safe access to the work area (including power and water where agreed). Please move vehicles and fragile items where we flag the need to. We take care to protect your property, cover work areas and leave the site clean and tidy, and we are fully insured while doing so.

Liability

We are responsible for loss or damage caused by our negligence, up to a limit equal to the value of the work, and nothing in these terms limits your statutory rights. We are not liable for delays caused by weather, other trades, or matters outside our reasonable control, though we will always communicate honestly and rearrange promptly.

Complaints

If something is not right, call 07367 679897 or email [email protected]. We aim to acknowledge every complaint promptly and put genuine issues right.

Governing law

These terms are governed by the laws of England and Wales.